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1. Tailor-Made & Custom Suits
- No Refunds or Exchanges: Due to the personalized nature of our bespoke and tailor-made suits, these items are crafted specifically to your measurements and cannot be returned, exchanged, or refunded once the order is processed.
- Quality Assurance: We ensure every custom piece meets our high standards before delivery to minimize any issues.
2. Standard Sizes (S, M, L, XL)
- Exchange Only: Items ordered in standard sizes (Small, Medium, Large, Extra Large) are eligible for exchange only.
- No Cash Refunds: We do not offer cash refunds for standard-sized items; however, you may exchange them for a different size of the same product, provided the item is in its original, unworn condition with tags attached.
- Timeline: Exchange requests must be initiated within 7 days of receiving your order.
3. Conditions for Exchange
- To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.